Privacy Policy
We are committed to protecting your data and your privacy.
Last Updated: April 19, 2026
This Privacy Policy explains what personal information we collect, how we use it, and how we protect your data. By using our services, website, or SMS communication, you agree to the terms of this policy.
1. Information We Collect
- Name & Contact Details
- Phone Number & Communication Preferences
- Real-time and Background Location Data (Drivers only)
- Pickup and Drop-off Locations
- Scheduling & Billing Information
- Device Information & Usage Logs
- Customer Support interaction data
2. Location Data Disclosure
To support our Non-Emergency Medical Transportation (NEMT) services, our application collects and processes location data.
Driver Location Tracking:
- We collect precise location data of drivers to track active NEMT trips.
- Location is collected in the background to ensure continuous tracking even if the app is minimized/in the background.
- This data is used to provide real-time updates to dispatchers and healthcare facilities.
- Location tracking is only active during scheduled shifts and assigned trips.
Sensitive location data is never shared with third parties for marketing purposes and is strictly used for operational safety and logistics ONLY.
3. How We Use Your Information
- Process and manage NEMT trip assignments
- Monitor driver progress for safety and efficiency
- Confirm and update ride schedules
- Send SMS notifications about pickups/delays
- Process payments and billing accurately
- Improve customer experience & safety metrics
- Maintain compliance with healthcare transportation regulations
4. Who We Share Information With
We do not sell or share your personal information with third parties for marketing purposes.
We share only with:
- Secure service providers (e.g., payment processors, map services)
- Government & Healthcare agencies (when legally required for compliance)
- Staff members essential for ride performance and safety
SMS consent and precise location data are not shared with third-party affiliates for promotional purposes.
5. SMS Communication Policy
By providing your phone number, you agree to receive SMS regarding confirmations, schedule changes, and alerts.
You may opt out at any time by replying STOP. Your SMS consent is used solely for Future Transportation LLC communication.
6. Data Protection
We take rigorous administrative, technical, and physical measures to protect your personal information, especially sensitive location and health-related data, from unauthorized access or misuse.
7. Your Rights
- Update or correct your personal information
- Access the personal data we hold about you
- Opt out of background location tracking (may affect driver functionality)
- Request deletion (subject to legal/operational requirements)
8. Contact Us
If you have questions about our Location Data practices or this Privacy Policy, please reach out to our team: